Attendant, Store Room [Greece]

 

REQ7247 Attendant, Store Room (Open)

Melco Resorts & Entertainment in Cyprus

Melco Resorts & Entertainment (Melco) is the developer and operator of the upcoming integrated resort, City of Dreams Mediterranean, which is expected to be the largest and premier integrated resort in Europe. The Company’s unique blend of design, entertainment and quality sets the company apart, making it the global leader in premium integrated resorts. As recipient of more than 650 awards international, regional and local awards, Melco’s esteemed achievements highlight the Company’s dedication to exceptional hospitality and service excellence. With its entire property portfolio honored with the top tier, Forbes Travel Guide Five-Star recognition, Melco leads among integrated resort operators in Asia. Melco’s four signature restaurants across Melco properties are honored by Michelin Guide Hong Kong Macau 2021 with a collective total of seven Michelin-stars. With its growing international presence and approximately 20,000 colleagues globally, Melco actively contributes to the communities in which it operates. The Company values colleagues as the heart of the business and was named one of the “Best Companies to Work for in Asia” by HR Asia for two consecutive years (2019-2020). Furthermore, Melco has received numerous accolades for its contributions to the community, including being named winner of “Community Award – Asia” at 2020 Industry Community Awards and being voted “Socially Responsible Operator of the Year” at International Gaming Awards 2019.

As part of Melco, City of Dreams Mediterranean will be driven by the Company’s commitment to excellence. It is set to be a world-leading integrated resort and landmark for Cyprus and the wider region, offering a range of attractions and entertainment options including luxury accommodation, fine dining, recreation and MICE facilities. City of Dreams Mediterranean is set to boost tourism in Cyprus, attracting an additional 300,000 tourists annually and contributing significantly to alleviate seasonality. During the construction phase, City of Dreams Mediterranean is expected to create an estimated 4,000 local job opportunities, and approximately 2,500 permanent jobs once open.

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Melco also operates Cyprus Casinos in Nicosia, Ayia Napa, Papos, Larnaca and Limassol.

POSITION SUMMARY:

The Attendant, Store Room is responsible for delivering a quality customer service experience through the proper and accurate daily restocking, disruption replenishment of Guestroom linen and amenities in the Housekeeping pantries in accordance to the company’s standards.

PRIMARY RESPONSIBILITIES:

• Maintains knowledge of the Hotel and guest rooms including facilities, restocking requirements and operations to ensure that guest comfort and satisfaction are met
• Ensures and maintains that all Guestroom trolleys are complete, well stocked and neatly arranged. Report out of stock item/s to supervisor
• Replenishes amenities in Ras trolleys. Follows strictly color coding of totes for each item and accurately replenish supplies according to t designated trolleys of the items
• Replenishes all Mobile Suppliers in the floor pantries with linen based on the floor requirements and floor configuration
• Delivers needed linen as requested by the floor staff
• Handles Guestroom Trolley and Housekeeping equipment with utmost care
• Ensures that linen parts are kept adequately and constantly monitors supply of linen
• Reports damaged and/or abused guestroom trolley, linen, amenities or any other items to supervisor in a timely and accurate manner
• Reports and turns in all Lost and Found items as per Hotel’s policies and procedures
• Participates actively in Health and Safety requirements to ensure the safety of our staff and our patrons are valued
• Seeks to develop a trusting relationship and working rapport with other team members and ensures a positive approach towards work
• Maintains the cleanliness of the working areas ensuring they are clean and free of risks including using appropriate cautionary signage to alert guest and fellow staff of potential risks as required
• Prepares and assists in the inventory process
• Liaises with Laundry for needed linen
• Adheres strictly to the rules and regulations covering supply and lien storerooms
• Remains capable to perform repetitious duties
• Adheres to all Company policies and procedures
• Perform any other duties as may be assigned by supervisors

QUALIFICATIONS:

Experience

• At least 1 year working experience of similar position

Education

• Preferably college graduate or its equivalent

Skills / Competencies

• Patient and hard working
• Ability to follow-up /follow through work related issues
• Has strong sense of teamwork and is committed to the team
• Displays a high commitment to improving customer service, always strives to achieve Customer satisfaction
• Has a strong focus on attention to detail
• Ability to move, lift, carry, push and pull objects on frequent basis independently
• Ability to work on flexible shift including overnight, weekends and holiday on rotation basis and to extent when needed

PERSONAL COMPETENCIES:

• Achieves agreed objectives and accepts accountability for results
• Displays a high commitment to delivering results
• Leads others to achieve business objectives
• Communicates effectively
• Displays the highest level of integrity
• Ability to maintain discretion
• Self-motivated
• Approachable

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